Refund policy

Return/Refund Policy

Digital Products
1. **Non-Refundable**: Due to the nature of digital products, all sales of embroidery designs are final. We do not offer refunds or exchanges once a purchase is completed.
2. **Download Issues**: If you encounter any problems with downloading or accessing your purchased designs, please contact us within 7 days of your purchase. We will assist you in resolving the issue.

General
1. **Incorrect Designs**: If you receive a design that is different from what you ordered, please contact us within 7 days. We will correct the issue by sending you the correct design or offering a refund.
2. **Customer Support**: For any questions or issues, please contact our customer support at [Your Contact Information]. We strive to respond within 24-48 hours.

By making a purchase, you agree to this return/refund policy.